FAQ

Choose your product(s)
Select the voucher, input the quantity you require and click ‘Add to Cart’.
Check Out
If you have a registered account, please login accordingly with your credentials. If not, you may choose to sign up for an account, or proceed to check out as a guest.
Choose between email delivery or self-collect options
You may choose to purchase the voucher for yourself or send it as a gift to someone special.

If you are purchasing the voucher for yourself, please choose either ‘Email Delivery’ for the e-voucher to be sent to your email address; or ‘Self Collect’ to specify the date and time of collection from the hotel.

If you are purchasing the voucher as a gift to someone special, please input the recipient’s details and the e-voucher will be sent to the recipient’s email address once the transaction is complete.
Make Your Payment
Enter your payment details to complete the transaction. Once the transaction is complete, you will be directed to a page with a message that reads “Thank you. Your purchase has been successful.
Purchase confirmation
An instant notification will be sent to your email address upon the successful completion of purchase.

Choose your product(s)
Click on ‘Order Now’ to browse and select the menu items you would like order.
Check out
If you have a registered account, please login accordingly with your credentials. If not, you may choose to sign up for an account, or proceed to check out as a guest.
Choose self-collect options
Select the date and time, and complete the form for your delivery or self-collect arrangements. Click ‘Confirm’ and ‘Check Out’.
Make Your Payment
Enter your payment details to complete the transaction. Once the transaction is complete, you will be directed to a page with a message that reads “Thank you. Your purchase has been successful.

I have ordered more than one gift voucher and would like to send them to different email addresses. How do I do this?

Please put through separate transactions if you intend to send parts of your order to different email addresses, as only one recipient’s email address can be captured per order.

Is there a limit to how many vouchers I can purchase?

We do not have a maximum limit per order.

Can I have vouchers delivered to my friends and family?

Yes, you can choose the option that reads ‘I am sending as a gift’. Input the recipient’s details and the e-voucher will be sent to the recipient’s email address once the transaction is complete. We do not facilitate posting of hardcopy vouchers.

The e-vouchers I ordered have not arrived. What should I do?

You may email us at [email protected] with your purchase details and we will attend to your request at our soonest.

I have tried to order using my debit and credit card and neither work. Why is this?

Please contact your bank.

My card has been declined.

Please contact your bank.

I didn't get a confirmation email for my order. Why is that?

You may email us at [email protected] with your purchase details and we will attend to your request at our soonest.

Part of my order is missing.

You may email us at [email protected] with your purchase details and we will attend to your request at our soonest.

I have lost or damaged my vouchers. Can you replace them?

We are unable to replace lost or damaged vouchers. However, the purchaser of the voucher can login to his account and re-print the e-voucher (Click on ‘My Account’ after logging in, and select ‘My Voucher’). We also cannot reactivate vouchers that have already been redeemed.

Where is the location for self-collect takeaway items?

All festive orders can be collected from the Trapizza main entrance.

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If you are experiencing difficulty viewing the site on your web browser, you should update to the most recent version of Chrome for the best viewing experience.

What are the hygiene standards practiced by the restaurant/hotel?

Shangri-La Rasa Sentosa, Singapore is certified to ISO 22000 by Lloyd’s Quality Assurance Limited.
The Hotel adheres to the Shangri-La Food Safety Management System (SFS), requirements by ISO 22000:2018 and food safety regulations by Singapore Food Agency (SFA) to ensure the highest level of standards in food sanitation.
The Hotel is audited yearly to ensure conformance to the SFS and ISO 22000 requirements, and compliance with SFA food safety regulations.
The Hotel has a dedicated team to ensure food safety requirements are implemented and kept up-to-date.
All steps in the food operation process are addressed from the supply chain and selection of ingredients, through to the serving of the food to our guests.
All food handlers are required to complete SFS trainings with annual tests. It is also compulsory for them to perform annual medical health screenings.

Redemption

How do I redeem a voucher?

You are encouraged to make a prior reservation before coming down to the Resort.

To make a Room Reservation, please call our Reservations Department at (65) 6371 1088 or email [email protected]. Room reservations are subject to availability.
To make a Dining Reservation, please call our Dining Department at (65) 6371 1966 or email [email protected]. Seating are subject to availability.
To make a Spa Reservation, please call our Spa Department at (65) 6371 1027 or email [email protected]. Appointment slots are subject to availability.

Please indicate your intention of utilizing the e-voucher while making the reservation. Upon arriving at the restaurant, please present the e-voucher to the staff for verification. The validity of the e-voucher be valid on the day of utilization.

What if I forget to bring/print the voucher?

You can access the voucher via email and present it to our staff for verification.

Which restaurant/outlets can I redeem the voucher at?

F&B voucher is applicable for dine-in only at all restaurants and bars in Shangri-La Rasa Sentosa, Singapore (excluding Room Service and Banquet). Spa voucher is applicable for Spa at Shangri-La Rasa Sentosa.

When will my voucher expire?

The validity period varies for different vouchers, and will be stated in the Terms & Conditions on each voucher

Can I request for an extension of my voucher’s validity?

No extension will be accorded after validity date.

Is there a return policy?

No return will be entertained and once purchased, e-vouchers are non-refundable, non-exchangeable for cash in part or in whole, and cannot be used for rebates under any circumstances.

What if my dining bill costs less than the value of my voucher?

Any unused balance value of the e-voucher will not be replaced, refunded or carried forward.

What if my dining bill costs more than the value of my voucher?

You can use your e-voucher to settle part of your bill. The outstanding balance can be paid by card or cash.

Address	:	101 Siloso Road, Sentosa Singapore 098970
Phone	:	(65) 6371 1088
E-mail	:	[email protected]