Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid with membership, credit card and promotional programs, benefits and discounts.
  • Golden Circle point accrual is valid. Please provide membership number.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, please call Dining Reservations at (65) 6213 4398 or email dining.sls@shangri-la.com.
  • Privacy Policy

Mooncakes Delivery

  • All delivery orders must be placed at least 2-days in advance
  • Delivery fee is SGD35nett per location in Singapore. Complimentary delivery for orders of SGD500 nett and above, in a single transaction.

Mooncakes Takeaway

  • All orders must be placed at least 2-days in advance.
  • Self pick-up hours for goodies are from 10am to 9pm.
  • Collection Point : Orders can be collected from Mooncake Specialty Counter booth located at Tower Wing’s main Lobby from 15 July to 21 September 2021.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

@ Shangri-La International Hotel Management Ltd.