Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid with membership, credit card and promotional programs, benefits and discounts.
  • Golden Circle point accrual is valid. Please provide membership number.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, please call Dining Reservations at (65) 6213 4398 or email dining.sls@shangri-la.com.
  • Privacy Policy

Eid Mubarak Delivery & Takeaway

  • All Eid Mubarak Goodies and Takeaway Feats must be ordered at least 72 hours in advance.
  • Delivery hours are from 11am to 2pm, and 5pm to 8pm.
  • Delivery fee is SGD20 nett per location in Singapore. Complimentary delivery for orders above SGD300nett in a single transaction.
  • Self pick-up hours are from 11am to 2pm, and 5pm to 8pm.
  • Collection Point : Orders can be collected from Shophouse by Shangri-La located at Tower Wing’s main Lobby.

Mother’s Day Delivery

  • All takeaway set meals and goodies must be ordered at least 72 hours in advance.
  • Delivery fee is SGD20nett per location in Singapore. Complimentary delivery for orders above SGD300nett in a single transaction.

Mother’s Day Takeaway

  • All takeaway set meals and goodies must be ordered at least 72 hours in advance.
  • Self pick-up hours for goodies are from 11am to 8pm.
  • Collection Point : Orders can be collected from the Shophouse by Shangri-la located in Tower Wing’s main Lobby

Rice Dumplings Delivery

  • All goodies must be ordered at least 48 hours in advance.
  • Delivery fee is SGD20nett per location in Singapore. Complimentary delivery for orders above SGD300nett in a single transaction.

Rice Dumplings Takeaway

  • All goodies must be ordered at least 48 hours in advance.
  • Self pick-up hours for goodies are from 11am to 8pm.
  • Collection Point : Orders can be collected from Shophouse by Shangri-La located at Tower Wing’s main Lobby.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

@ Shangri-La International Hotel Management Ltd.