Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid with membership, credit card and promotional programs, benefits and discounts.
  • Shangri-La Circle point accrual is valid. Please provide membership number.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, please call Dining Reservations at (65) 6213 4398 or email [email protected].
  • Privacy Policy

CNY Delivery

  • All delivery orders must be placed 48 hours in advance.
  • Delivery fee is SGD20nett per location in Singapore. Complimentary delivery for orders of SGD300 nett and above, in a single transaction.

CNY Takeaway

  • All orders must be placed 48 hours in advance.
  • Self pick-up available from 11am to 8pm
  • 31 January 2022 (eve of CNY) orders can be collected at the ballroom, 11am - 4.30pm.  From 30 December 2021 to 6 February 2022, orders can be collected at the Chinese New Year booth in the hotel lobby, 11am - 9pm. From 7 to 15 February 2022, orders can be collected at Shang Palace, 11am - 8pm.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

@ Shangri-La International Hotel Management Ltd.